Privacy Policy

Effective Date: 27/4/25

1. Introduction

Calyara is committed to protecting your privacy. We collect and manage personal and health information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect the following information:

  • Personal details (name, date of birth, address, phone number, email)

  • Health information (medical history, injury details, treatment records)

  • Other information you provide during consultations or communication.

3. How We Collect Information

We collect information directly from you through:

  • Appointment bookings

  • Consultations and treatment sessions

  • Forms and paperwork

  • Emails, phone calls, or text communications

4. Why We Collect Your Information

We use your information to:

  • Provide rehabilitation and related health services

  • Manage bookings and communicate with you

  • Meet legal and regulatory requirements

  • Improve our services

5. Disclosure of Personal Information

We may share your information with:

  • Other healthcare providers involved in your treatment (with your consent)

  • Health insurers (if applicable)

  • IT service providers (for secure data storage)

  • Government authorities, when required by law

We will never sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We store personal information in secure electronic systems protected by encryption, password security, and multi-factor authentication.

Access to personal information is restricted to authorised personnel only.

We regularly review our security practices to ensure the ongoing protection of your data.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To request access or changes, please contact us.

8. Making a Complaint

If you believe we have breached your privacy rights, you can make a complaint by contacting us. We will respond promptly and work with you to resolve any concerns.

9. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us.